G20 not recognizing usb

[Busch1999]

So i'm trying to install packages onto a family 14 G20, and i already have the OS installed. When I go to manage packages, it says "please insert a usb drive". No matter what flash drive i use (usb 2.0, 3.0, 3.1, 4GB, 16GB, 32GB, formatted in NTFS, EXFat, FAT32, tried all sorts of combinations), it still says "please insert USB drive. I know both ports behind the secure door are good because my EKey works on both of them. Any ideas? Maybe wipe system and start over?

[froggy2066]

Was the USB plugged into a windows 8, 10, or 11 machine? Also it should be FAT32, when formatting the USB make sure the "Quick Format" option isnt clicked.

If it was plugged into a windows 8, 10, or 11 machine you have to delete the hidden files windows creates. Paste the following into notepad and save it as cleanup_usb.cmd. Right click on the file it creates and run as administrator. It'll prompt you to enter the USB drive letter (D, E, F.....) NEVER ENTER C. Then unplug the USB.

You will have to run this every time you plug the USB into the windows computer. I use a windows 11 machine and this script works for me


cleanup_usb.cmd

Code: [Select]

@echo off
title USB Hidden File Cleaner
echo.
echo ============================================
echo   Windows USB Hidden File Cleanup Utility
echo ============================================
echo.

:: Prompt user for USB drive letter
set /p drive=Enter the USB drive letter (example: E):

:: Validate drive exists
if not exist "%drive%:\" (
    echo.
    echo Drive %drive%:\ does not exist. Please check and try again.
    pause
    exit /b
)

echo.
echo Cleaning hidden and system files from %drive%:\
echo.

:: Remove Windows hidden folders
attrib -h -s -r "%drive%:\System Volume Information" /s /d 2>nul
rd /s /q "%drive%:\System Volume Information" 2>nul

attrib -h -s -r "%drive%:\$RECYCLE.BIN" /s /d 2>nul
rd /s /q "%drive%:\$RECYCLE.BIN" 2>nul

attrib -h -s -r "%drive%:\.Spotlight-V100" /s /d 2>nul
rd /s /q "%drive%:\.Spotlight-V100" 2>nul

attrib -h -s -r "%drive%:\.fseventsd" /s /d 2>nul
rd /s /q "%drive%:\.fseventsd" 2>nul

:: Remove other hidden files commonly created by Windows and macOS
for %%F in ("Thumbs.db" "Desktop.ini" ".DS_Store") do (
    echo Deleting %%F files...
    del /a:h /s /q "%drive%:\%%F" 2>nul
)

echo.
echo Cleanup complete!
pause


Example output

Code: [Select]

============================================
  Windows USB Hidden File Cleanup Utility
============================================

Enter the USB drive letter (example: E): E

Cleaning hidden and system files from E:\

Deleting System Volume Information...
Deleting $RECYCLE.BIN...
Deleting .Spotlight-V100...
Deleting .fseventsd...
Deleting Thumbs.db files...
Deleting Desktop.ini files...
Deleting .DS_Store files...

Cleanup complete!
Press any key to continue . . .


[sccarlso]

A USB clean script is only necessary if you plug a fam14 diag key into a Windows 8 or newer machine, that doesn't apply here.

The flash drive must be FAT32 formatted.  That's the only requirement.  And valid fam14 game loader zipfiles are present on the flash drive of course.

You should be using the fam14 OS version 14BOE.   Generally the latest and works with pretty much everything.   If you aren't using that OS, might be worth clearing and loading that OS all by itself first by clearing the drive and NVRAM with the diag key.  Then plugging in a FAT32 formatted flash drive wtih only the 14BOE loader zipfile on it, and your ekey in the secure USB ports.

Boot and the OS will load and tell you when it's complete, power off and remove both the ekey and the USB flash drive and then power on normally with no keys or USB flash drives plugged in.

The OS loads up, and you'll be prompted to plug in your ekey to complete initial configuration.   Once that's complete, you'll be at "No games configured".    But the OS is all loaded ok.

Now you can just plug in the ekey to go the standard ekey menu on a running machine, and just navigate to Setup>Game>Manage Packages and plug in a FAT32 formatted flash drive with your game loader zipfiles on it, and it should populate with a list of games you can install.   If it's not FAT32 formatted (it cannot be exFAT or NTFS), it cannot read the files on it to install them.  You'd plug it in and nothing at all would display if the flash drive isn't FAT32 formatted.   

[Busch1999]

I ended up wiping and starting over, and it sees the packages now, but I get the error "the host failed to collect required meters" whenever I try to install packages. Could I have maybe messed up setting it up, or is this something someone else has seen and has a potential fix?

[Tilt]

NOTE: Do this first before installing any games on the slot. Open slot CPU door and insert the Ekey7
then press screen buttons in this order--- Setup > Communication > Protocol > G2STransportG2S6 >
Advance > Protocol that controls Legacy Meter
Change Setting to ------“Not required” ------then press SAVE

[sccarlso]

What Tilt said. 

I think everyone with an AVP should know this (sticky post?) so they know to disable that setting on initial setup whenever loading clean.

It's really annoying and the error isn't obvious that you have to do this or you get that error when trying to get games loaded.

But once disabled, all should work just fine.