Hi Ed.
Interesting problem. It sounds very much like one or more of the reels has been swapped, and put in the wrong place.
If you make a chart of the reel symbols, and then of the payouts listed on the glass, that might be of some help.
In other words, how many cherries, oranges, plums, etc. are on each reel.
And then, again, what the payouts should be.
For example, if a single cherry pays 2, and you find that reel #1 has 5 cherries, and reel #2 has one cherry, you can assume perhaps that reels 1 and 2 were swapped.
Again, a list of the symbols on each reel will be very helpful.
I am sure we here can calculate some odds and % for you given all that info....
Nice machine by the way, a 4 reeler, wow.