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Author Topic: Random BB3 Blade Touch Screen Error  (Read 2071 times)

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Offline marcbollinger

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Random BB3 Blade Touch Screen Error
« on: March 31, 2021, 05:52:37 pm »
Hey guys,


I'm relatively new to the BB3 platform, so forgive me.


I've got a BB3 Blade Aftershock that randomly shows "Call Attendant" for a split second, then re-initializes the reels and continues. Looking in the accounting logs, I see the counter for "Touch Screen Errors" climbing.

Questions:


1) Is there any way to get a more detailed error log for this issue?
2) Any ideas what it could be? I've reseated connectors, etc. Also have done a clear a few times.


It seems pretty random, I haven't found a pattern yet.


Best,
Marc
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Offline rickhunter

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Re: Random BB3 Blade Touch Screen Error
« Reply #1 on: March 31, 2021, 06:21:48 pm »
You are probably loosing connectivity with the touchscreen.  The blades use a USB hub to make all the usb connections to the peripherals.  My experience has been that sometimes the connections are the USB are a bit lose or on a bad port.  I would connect the touchscreen's usb cable directly to the mpu to see if it solves the problem.
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Offline marcbollinger

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Re: Random BB3 Blade Touch Screen Error
« Reply #2 on: March 31, 2021, 07:12:59 pm »
Quote from: rickhunter on March 31, 2021, 06:21:48 pm
You are probably loosing connectivity with the touchscreen.  The blades use a USB hub to make all the usb connections to the peripherals.  My experience has been that sometimes the connections are the USB are a bit lose or on a bad port.  I would connect the touchscreen's usb cable directly to the mpu to see if it solves the problem.


Yeah, that makes sense. I'll give it a shot and report back. Thanks Rick


Marc
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Offline marcbollinger

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Re: Random BB3 Blade Touch Screen Error
« Reply #3 on: April 19, 2021, 06:59:03 pm »
Quote from: marcbollinger on March 31, 2021, 07:12:59 pm
Quote from: rickhunter on March 31, 2021, 06:21:48 pm
You are probably loosing connectivity with the touchscreen.  The blades use a USB hub to make all the usb connections to the peripherals.  My experience has been that sometimes the connections are the USB are a bit lose or on a bad port.  I would connect the touchscreen's usb cable directly to the mpu to see if it solves the problem.


Yeah, that makes sense. I'll give it a shot and report back. Thanks Rick


Marc


Rick,


Just wanted to say, that was the issue. I just swapped to another port on the MPU for the hub and the problem has gone away. Cheers for the advice.
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