The download capability on the JCM website is for authorized folks that they grant permission to, like their field service reps, certain casino personnel, authorized repair shops, etc. Those people get an account setup with JCM and a login password to use. Sadly it does not apply to hobbyists, home-owners and slot resellers. But their website does have helpful information about bill validator software such as the various releases and updates, what bills were covered, etc. It also has some manuals and documents you can download.