You can verify your main door is open because on the lower right part of the scren, you should have an open door m message. If you don't, then your door switch is stuck (kind of common on bb2's). The main door switch is behind an extension lever that sticks out right on top of the bill validator, you can just pull on it to open the switch. A little WD40 usually gets it working right so it doesn't stick. Just make sure you pull out the validor before you spray and clean the excess off. Also do all this with the POWER OFF.