is a ikey 1032 a ekey 7?

[Wackyracer]

I ordered a ekey 7 ( that is what was pictured and described in the ebay listing), what I received has "Safenet ikey 1032" printed on the thumb drive. It will not allow me to install games. It errors out by saying "please insert installation ekey"

The key reports as a  "ikey 1000 v01.00, IGT v1.0.0, Licenses dongle" in the menu system on my IGT, SMLD AVP v3.0

This key will allow me to chnges some setting surch as info on my ticket print out, change themes and more but some things say I need higher security in red.

The seller insists it is a ekey7 and has nver seen this issue.


So those of you with knowledge on ekeys....what is the truth here about this key I was sent?

[RB]

ikey 1000 is the manufacturer's number of the hardware itself. If your machine reports it a license dongle in the version information, then it is a license dongle. Did you get that from Yuben Hadd?

[Wackyracer]

ikey 1000 is the manufacturer's number of the hardware itself. If your machine reports it a license dongle in the version information, then it is a license dongle. Did you get that from Yuben Hadd?

No.

Do you have any idea why I get the "installer launched"  "Please insert an installation ekey"  using 3 different usb thumbdrives to install a game?  FYI: I am new to the igt fam 14 installations.

[RB]

Because no ekey is detected.

[sccarlso]

ikey 1000 is the manufacturer's number of the hardware itself. If your machine reports it a license dongle in the version information, then it is a license dongle. Did you get that from Yuben Hadd?

No.

Do you have any idea why I get the "installer launched"  "Please insert an installation ekey"  using 3 different usb thumbdrives to install a game?  FYI: I am new to the igt fam 14 installations.

Maybe a dumb question, but you are booting normally, then opening the metal door on your brainbox, removing the paper from the switch behind the metal door if it's there, and plugging your ekey into one of the two USB ports behind the metal door right?   

Ekey lights up green.   

Then the machine menu comes up, then you're going to Setup > Game > Manage Packages on the menu, and then you plug your FAT32 formatted flash drive with your game loaders into any USB port available, then click the Scan button on the screen to read what games are on the flash drive and it should populate the Available Packages list.

[Wackyracer]

ikey 1000 is the manufacturer's number of the hardware itself. If your machine reports it a license dongle in the version information, then it is a license dongle. Did you get that from Yuben Hadd?

No.

Do you have any idea why I get the "installer launched"  "Please insert an installation ekey"  using 3 different usb thumbdrives to install a game?  FYI: I am new to the igt fam 14 installations.

Maybe a dumb question, but you are booting normally, then opening the metal door on your brainbox, removing the paper from the switch behind the metal door if it's there, and plugging your ekey into one of the two USB ports behind the metal door right?   

Ekey lights up green.   

Then the machine menu comes up, then you're going to Setup > Game > Manage Packages on the menu, and then you plug your FAT32 formatted flash drive with your game loaders into any USB port available, then click the Scan button on the screen to read what games are on the flash drive and it should populate the Available Packages list.

No dumb question when fixing things and I am a noob to the igt AVP thing.....ekey lights up green, there isn't a "manage packages"  The drive is fat32 and has a game on it. It appears my machine ia SMLD, it has 2 keys on the right side, one for attendant, and the bottom one if you turn it, it gets you into the menu system.

BUT some things with this ekey, under general options it says in red "GREATER SECURITY CLEARANCE IS REQUIRED TO MAKE CHANGES"

[sccarlso]

Ah, any "turnkeys" on the outside of the cabinet won't get you into full setup mode.  That's limited access for slot attendants to clear jackpots, change volume, that's about it.

To get into the full setup menu there's no "key". gaining access to that metal door on the brainbox and putting in the ekey is your "key". 

With the machine fully booted normally, and no credits on the machine.

You just open the main door, open the lower door, and open the metal door on the front of the brainbox.  There's a latch switch there, but usually the physical latches that close the internal switch are removed from the metal door and it's just a hole there, so the switch is closed to indicate the door is secured by putting a wad of paper in the latch switch.  That must be removed or the machine won't accept your ekey.  It will just pop up with "Out of Service" and "Remove ekey" if something has that latch switch closed and you plug in the ekey.

When you plug your ekey into a USB port behind that metal door, that's all you have to do.  It detects the ekey and the screen should change and say "verifying ekey".  And then displays the full system menu with all access to load and enable/disable games if the ekey is indeed an ekey7.

When done, you exit the system menu, pull the ekey, put the paper back in the latch switch again, and close up the doors and you're in normal mode again and games will play again, and any games you loaded/enabled will now be there as well.

[Wackyracer]

Ah, any "turnkeys" on the outside of the cabinet won't get you into full setup mode.  That's limited access for slot attendants to clear jackpots, change volume, that's about it.

To get into the full setup menu there's no "key". gaining access to that metal door on the brainbox and putting in the ekey is your "key". 

With the machine fully booted normally, and no credits on the machine.

You just open the main door, open the lower door, and open the metal door on the front of the brainbox.  There's a latch switch there, but usually the physical latches that close the internal switch are removed from the metal door and it's just a hole there, so the switch is closed to indicate the door is secured by putting a wad of paper in the latch switch.  That must be removed or the machine won't accept your ekey.  It will just pop up with "Out of Service" and "Remove ekey" if something has that latch switch closed and you plug in the ekey.

When you plug your ekey into a USB port behind that metal door, that's all you have to do.  It detects the ekey and the screen should change and say "verifying ekey".  And then displays the full system menu with all access to load and enable/disable games if the ekey is indeed an ekey7.

When done, you exit the system menu, pull the ekey, put the paper back in the latch switch again, and close up the doors and you're in normal mode again and games will play again, and any games you loaded/enabled will now be there as well.

It says "say "verifying ekey Please do not remove"  then nothing else happens.

[sccarlso]

It usually takes about 10 seconds and disappears...

It shouldn't just remain up like that.  In the top right corner of the screen, the letters C and M should have a white background to indicate the machine sees the main door is open, and the cage switch (the one behind the metal door) are both "open".  So it knows you have obtained physical access to the secure USB ports.  If those aren't lit with a white background, the ekey doesn't process.

See if those indicators in the upper right corner are lit when you go to plug in your ekey.

[Wackyracer]

It usually takes about 10 seconds and disappears...

It shouldn't just remain up like that.  In the top right corner of the screen, the letters C and M should have a white background to indicate the machine sees the main door is open, and the cage switch (the one behind the metal door) are both "open".  So it knows you have obtained physical access to the secure USB ports.  If those aren't lit with a white background, the ekey doesn't process.

See if those indicators in the upper right corner are lit when you go to plug in your ekey.

I have a C, F, M. in the upper right.

[Wackyracer]

Some pics.....

[sccarlso]

Definitely not a legit eKey7

And it certainly shouldn’t say license dongle in the devices page.

EKeys just aren’t difficult to use.

Your doors are open so if you plug it in and it just hangs at verifying eKey. 
I’d say it’s an incomplete copy and it’s failing to verify what type of eKey it is.

If the seller isn’t a scammer they should replace it or refund you.

[RB]

Back to Yuben Hadd.

 

[Slotman]

Where did you get the ekey from?  That will tell the whole story. 

[Wackyracer]

Where did you get the ekey from?  That will tell the whole story.

Seller on ebay with 100% excellent feedback.

[sixcardmark]

Where did you get the ekey from?  That will tell the whole story.

Seller on ebay with 100% excellent feedback.

Not anymore...       That is not an eKey7.

[Wackyracer]

UPDATE: Seller claims he will have another by Frday, will test before he ships and will ship it out along with a return label....so now we wait.

[sccarlso]

I'll bet it's the guy who was selling ekeys for $275.

But when he ran out, he put up another listing where shipping would take 3 weeks.

Likely until he got more copies shipped in from Taiwan or somewhere in APCJ...

[Wackyracer]

Just to give an update:

The seller has finally shipped a replacement via UPS ground and I am able to track the package.....smh that it will take another week to get it.

The seller states he gets them from IGT Mexico.

The seller has made many promises that he has failed to keep, including the shipping day of the replacement and the fact he told me that he was going to overnight it more than once.

It will be delivered a month to the day that I orginally purchased the ekey 7 via ebay, That is, if I actually receive a replacement.

I will know by this time next week whether or not I have a ekey 7 and if it is 100% working.

I have lost all trust in anythng this seller is telling me as he has acted like a scammer, he is really good at telling me what I want to hear and not following through. He does have 100% excellent feedback, mostly as a buyer and I am sure he would not want a seller doing to him, what he has done to me.

He claims he sold 5 of these. I got the only problem one. (Just my luck?)

He has offered to refund me several times and has apologized.

I have a claim opened in Ebay and can ask for a refund after the 28th...but the replacement package will not be delivered until October.

At the price I paid $250+ tax, I have to roll the dice and pray he actually shipped me a 100% working ekey7.  UPS has a package I can track.

I will update late next week.

[shortrackskater]

Please tell us the seller's eBay name.